April 8, 2025
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ABOUT US
North American Energy Cooperation Effort (NAECE) is a charitable organization that is dedicated to supporting and advancing the principles of the USMCA agreement, fostering economic collaboration, sustainable development, and equitable growth across North America.
“Working Together for a Stronger North America”
Charity Organization: #75777 6620 RR0001
Building Stronger Together
OUR MANDATE
Our mission is to lower energy costs for all North Americans, by reducing energy demand and consumption through innovative solutions.
Our vision is to help transform North America into a model of sustainable innovation by empowering communities and industries through transparent evaluation systems like the SAFE Ratings, seamless solutions such as the Smart Warranty QR, accessible energy-saving opportunities via our Customer Contribution Rebate Program and a Manufacturing Grant that helps bring manufacturing back home.
By advancing the USMCA’s ambitions, we aim to drive lasting environmental, economic, and technological progress.
Our Mission in Action
Advancing USMCA Goals
The USMCA stands for the United States–Mexico–Canada Agreement and is also officially known as:
- Canada (En): United States–Mexico Agreement (CUSMA)
- Canada (Fr): Accord Canada – États-Unis–Mexique (ACEUM)
- Mexico (Sp): Tratado entre México, Estados Unidos y Canadá (T-MEC)
Visit The Official USMCA Website →
or choose a topic below for a USMCA fact sheet: - Small to Medium-Sized Businesses Fact Sheet
- Combatting Non-Market Practices Fact Sheet
- Energy and Energy Products Fact Sheet
- Environment Fact Sheet
- Intellectual Property Fact Sheet
Driving Change
Programs and Initiatives
At NAECE, our programs are designed to foster innovation, empower consumers and businesses, and drive sustainable growth across North America. From simplifying warranty processes to offering impactful rebates and grants, each initiative plays a vital role in building a brighter, more energy-efficient future.
Smart Warranty Program
Manufacturers are provided with a free QR code to include on their products, enabling consumers to easily scan and access electrical specifications, installation instructions, brochures, and even submit warranty replacement requests—all in one convenient step.
S.A.F.E. Rating System
By evaluating Service quality and gathering real-world feedback, SAFE empowers businesses and consumers alike to make informed decisions. It’s a tool that drives better products, longer-lasting services, and a more sustainable future.
Customer Contribution (Co-Pay) Rebate
Designed to make energy-efficient retrofits more accessible and affordable, this innovative rebate program allows customers to pay just a $1 co-pay toward their original retrofit rebate, covering up to $10,000.
USMCA Manufacturing Grant
This grant provides eligible small to medium-sized manufacturers with up to $250,000 to support their relocation process to the USA, Canada, or Mexico, helping to strengthen regional supply chains and support economic growth across North America.
Our Impact
Our commitment to transparency and measurable progress drives everything we do. Below, you’ll find a snapshot of our collective impact—insight into the strides we’re making toward promoting better products, sustainable practices, and meaningful change. While our stats are still new, they represent the foundation of our mission, with much more to come as we grow and innovate together.
| Category | Total | Open | Handling | Closed | Avg Rating |
|---|---|---|---|---|---|
| Products in Database | 208170 | N/A | N/A | N/A | 9.00 |
| Manufacturers in Database | 4484 | N/A | N/A | N/A | 0 |
| Distributors in Database | 1062 | N/A | N/A | N/A | 0 |
| Warranty Claims on Products | 34 | 28 | 4 | 2 | N/A |
| Complaints from Customer to Manufacturer | 28 | 24 | 3 | 1 | N/A |
| Inquiries to Manufacturer | 34 | 31 | 1 | 2 | N/A |
Report generated on: November 22, 2024
© North American Energy Cooperation Effort (NAECE). All Rights Reserved.
Our Statistics
Service Providers
0
Manufacturers
0
Products
0
Average Ratings
0
Reviews
0
Inquiries Submitted
0
Comments
0
Complaint Made
0
Warranty Submitted
0
Our Statistics
Complaint Open
0
Complaint Stale
0
Complaint handling
0
Complaint Resolved
0
Warranty Open
0
Warranty Stale
0
Warranty handling
0
Warranty Resolved
0
Inquiry Open
0
Inquiry Stale
0
Inquiry handling
0
Inquiry Resolved
0
28
| Category | Open | Stale | Handling | Resolved |
|---|---|---|---|---|
| Complaints | 20 | 24 | 0 | 0 |
| Warranty | 0 | 28 | 0 | 0 |
| Inquiry | 22 | 31 | 1 | 0 |
| Country | Products | Resellers | Manufacturers |
|---|---|---|---|
| USA | 0 | 0 | 0 |
| Canada | 0 | 0 | 0 |
| Mexico | 0 | 0 | 0 |
| Others | 208170 | 1062 | 4484 |
Our Values
At NAECE, our work is grounded in core values. These values guide NAECE’s efforts to create a stronger, more sustainable, and inclusive North American economy.
Collaboration
We believe in the strength of partnership across borders, working alongside governments, industries, and communities to foster unity and shared prosperity in North America.
Transparency
Open communication and accountability are central to our mission. We commit to clear and honest practices that build trust with our stakeholders and uphold our integrity.
Sustainability
We prioritize environmentally conscious and sustainable solutions, ensuring our initiatives support long-term economic growth that respects and preserves natural resources for future generations.
Inclusivity
We are dedicated to creating equal opportunities for all communities, ensuring diverse voices are heard and every region benefits from economic growth under the USMCA framework.
Accountability
NAECE is committed to transparency in how we fund and execute our programs. The grants and rebates we provide are supported by key government departments across North America, including the United States, Canada, and Mexico. Additional funding comes from a variety of sources such as private sector sponsors, industry associations, philanthropic organizations, and innovative tools like green bonds and carbon credits.
These diverse funding streams ensure a stable foundation for advancing energy-efficient initiatives and creating a lasting impact across the region.
Accountability Report
Last updated: Aug. 15, 2024
Our Members
We collaborate with a diverse network of utility companies, manufacturers, consumer groups, and government agencies, all working together to empower you, the consumer. Our partnerships ensure you have access to reliable information, effective complaint resolution, and innovative energy-saving solutions
Our Values
Collaboration: We believe in the strength of partnership across borders, working alongside governments, industries, and communities to foster unity and shared prosperity in North America.
Transparency: Open communication and accountability are central to our mission. We commit to clear and honest practices that build trust with our stakeholders and uphold our integrity.
Sustainability: We prioritize environmentally conscious and sustainable solutions, ensuring our initiatives support long-term economic growth that respects and preserves natural resources for future generations.
Inclusivity: We are dedicated to creating equal opportunities for all communities, ensuring diverse voices are heard and every region benefits from economic growth under the USMCA framework.
These values guide NAECE’s efforts to create a stronger, more sustainable, and inclusive North American economy.
United States | Mexico | Canada
Warranty Claim and Complaints System
Consumers now have a platform to review after-sales service, bringing more accountability to the process. Traditionally, the warranty process was tedious, time-consuming, and lacked transparency, often giving the seller an advantage.
Consumer Contribution Incentive (CCI) Program
The Customer Contribution Incentive supports non-residential facilities in replacing aging and inefficient equipment and systems with energy-efficient alternatives.
United States | Mexico | Canada
Dispute Arbitration Services
Commercial disputes are difficult, especially when one of the parties is overseas. We provide arbitration services for free.
Empowering Consumers and Businesses
NAECE is committed to fostering a fair and transparent marketplace for both consumers and businesses. We provide resources and services that promote consumer protection, support businesses in making informed decisions, and facilitate efficient dispute resolution.
After Service Metrics (ASM) Score
Purchasing commercial equipment for facilities is difficult, so knowing how well a company services its equipment/products is important!
Warranty Claim and Complaints System
Consumers now have a platform to review after-sales service, bringing more accountability to the process. Traditionally, the warranty process was tedious, time-consuming, and lacked transparency, often giving the seller an advantage.
Consumer Contribution Incentive (CCI) Program
The Customer Contribution Incentive supports non-residential facilities in replacing aging and inefficient equipment and systems with energy-efficient alternatives.
Dispute Arbitration Services
Commercial disputes are difficult, especially when one of the parties is overseas. We provide arbitration services for free.
Support for Businesses
Environmental Sustainability
Our After Service Rating System promotes:
- Products that last longer and fail less
- Businesses that honor commitments and protect consumer interests.
This results in reduced energy consumption, fewer products manufactured, and minimized waste generation, contributing to a more sustainable and efficient supply chain and better environment..
We collect and compile valuable consumer feedback of the products and manufacturers, creating a comprehensive database of service evaluations.
Non-Market Practices
We empower consumers to make more informed choices when purchasing products, promoting a fairer and more transparent marketplace.
Intellectual Property
We empower consumers to make more informed choices when purchasing products, promoting a fairer and more transparent marketplace.
Labor Protection
We empower consumers to make more informed choices when purchasing products, promoting a fairer and more transparent marketplace.
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