March 27, 2026
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Rebate Program
Administrator Tools
WE HANDLE WARRANTY CLAIMS AND COMPLAINTS
Free consumer services not requiring registration:
- Read reviews and ratings written by professionals
- Gauge after-sales service and inquiry metrics
- View, print, and download:
- Electrical specifications / Cutsheets
- Installation instructions
- Product catalogs
- Warranty policies and forms
Free services requiring registration:
- File warranty claims directly with manufacturers
- Make anonymous product inquiriesÂ
- Participate in peer reviews of sellers
Live Counter: 208170
*Number of products available for direct warranty requests.
Consumer Protection
Commercial Equipment Warranty Claims
Businesses relocate, factories close, and equipment failure is inevitable. Regardless of the circumstances, customers should be safeguarded with reliable access to warranty claims. These claims, in turn, provide essential data for our Service Assurance and Feedback Evaluation (SAFE)Â metrics, reflecting how effectively a company manages after-sales warranty issues and maintains customer satisfaction.
| Category | Open | Stale | Handling | Resolved |
|---|---|---|---|---|
| Complaints | 24 | 24 | 3 | 1 |
| Warranty | 28 | 28 | 4 | 2 |
| Inquiry | 31 | 31 | 1 | 2 |
Above is a live counter of warranty claims we have processed through our ASSM system.
Reviews
0
Comments
0
Complaint Made
0
Warranty Submitted
0
My Skill
Web Designer
51%
40%
Progress Pie Title
Above is a live counter of warranty claims we have processed through our ASSM system.
| Category | Open | Stale | Handling | Resolved |
|---|---|---|---|---|
| Complaints | 0 | 24 | 0 | 0 |
| Warranty | 0 | 28 | 0 | 0 |
| Inquiry | 0 | 31 | 0 | 0 |
For Rebate And Grant Program Administrators
Know Your Trade Allies, Protect Your Customers
Gain additional insight into the manufacturers, distributors, and products participating in your programs.
- Vendor Under Performace Notifications
- API Access Available (SAFE Score)
- Anonymous Utility reviews and ratings.
- Free to Use (Public Access Service)
Please don’t hesitate to get in touch with us to set up your account:
James Mallon
Director of Warranty Assurance
james.m@naece.org
Advancing Energy Efficiency and USMCA Goals
NAECE’s Customer Contribution Assistance Grant (CCAG)
The NAECE Customer Contribution Assistance Grant is designed to help clients overcome financial barriers to adopting energy-efficient lighting and HVAC systems. By supplementing the customer co-pay, our grants ensures that cost does not prevent participation in utility-led energy efficiency programs. Clients may still need to contribute at least $1 toward their upgrade, keeping them compliant with current rebate guidelines while making energy-efficient upgrades more accessible.
This initiative not only supports utility providers in achieving energy-saving goals but also aligns with the broader objectives of the USMCA by fostering sustainable practices and encouraging the adoption of advanced technologies across North America. By reducing energy costs, promoting inclusivity, and driving the transition to cleaner solutions, NAECE advances both environmental and economic priorities in harmony with the USMCA framework.
Every Successful Warranty Claim...
Helps Reduce Over Production and Waste
Our SAFE score motivates companies to provide better service and focus on making and selling durable, high-quality products. This means consumers save time and money with fewer replacements, and it also helps to protect the environment by reducing waste, conserving resources, and lowering pollution from overproduction.
The Backbone of the Economy
PROTECTING SMALL BUSINESSES
PUBLIC ACCESS SERVICE
We provide a simple and accessible platform for consumers to submit their warranty claims, streamlining the process and saving them time and effort.
CONSUMER PROTECTION
Access to correspondence with man
COMMUNITY PARTICIPATION
We collect and compile valuable consumer feedback of the products and manufacturers, creating a comprehensive database of service evaluations.
ARTICLES
March 21, 2026
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March 27, 2026
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March 21, 2026
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